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By the time I finished paying my credit card bill, my coffee had gone cold. - Never attribute to malice that which can be adequately explained by stupidity. [entries|archive|friends|userinfo]
Mark Rimmell

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By the time I finished paying my credit card bill, my coffee had gone cold. [May. 4th, 2010|10:36 am]
Mark Rimmell
[mood |amusedamused]

On-line credit card payments. I can't believe it's so difficult to write software that will either ignore the spaces in credit card numbers, or add them if needed. If not, why not state that numbers need to be entered with or without the spaces on the form?

The above is a regular occurrence... but this is a new one, I was trying to pay off  £3.31 (the full amount) and it wouldn't let me.  Eventually I found what the problem was, I had to enter the amount as "Minimum Payment" not "Full Amount" even though both figures were the same!

There were a number of other problems logging-on and completing the payment that almost had me giving up and paying by cash at the Post Office. Did I swear and bang my fist on the desk? Nope! My usual reaction is to just push on with gritted teeth and grim resolution. This time I was laughing, not the hysterical laughter of the man crushed by dysfunctional, bureaucratic and arbitrary forms, but genuine amusement at the ludicrousness of the situation. I guess it helped that at any moment I could say "bugger this" and go and pay at the post office.

I guess I should check what I bought for £3.31. I thought I was being so careful with money this month.
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Comments:
[User Picture]From: indigo_violet
2010-05-04 10:54 am (UTC)
A few months back I tried to pay some cash over the counter to my Bastardlycard account at Barclays in Camden. You can't do this at the counter any more and talk to a person, you need to do it at one one of the automated machines in the wall. First thing you need to do is enter your PIN but this must not be the PIN on your Bastardlycard. Well as I don't have a Barclays account (I'm with NatWest) what fucking PIN do they want? I called a bint over and she said "Oh you can just put in anything, try 1234". How the Hell was I supposed to know that? Now I pay it over the phone but again not through Customer Services as they don't do bill payments any more. I wouldn't mind half so much if they were passing the obvious savings they're making by doing things this way onto the consumer but.... argh.
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[User Picture]From: markrimmell
2010-05-04 11:10 am (UTC)
Can you pay by Bank Giro Credit?

I hope they don't take that option away. It's my only back-up when faced with layers of twaddle I can't be bothered with or haven't got time to work through.
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