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Very quickly as I am sorting boxes of gubbins. - Never attribute to malice that which can be adequately explained by stupidity. [entries|archive|friends|userinfo]
Mark Rimmell

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Very quickly as I am sorting boxes of gubbins. [Jun. 21st, 2007|01:09 pm]
Mark Rimmell
[mood |amusedamused]

I have scored another door, next door neighbours were chucking out their  kitchen door... so I've snaffled it (asked first). I'll get it stripped and if it's better than my bedroom door I'll replace that. Then cut the old bedroom door down to fit the cupboard under the stairs and the hat closet... because they are pretty crappy.

In other news...

I do wish people wouldn't send stuff to me by courier. Royal Mail are just fine thank you very much. I don't need the incompetence of DHL..

Tuesday they try to deliver a book, I was out, they left a card.

Wednesday I call the (higher rate I notice) telephone line to book a delivery, it's automated so this takes a few attempts... and I by the end of it I was none too sure if it had worked.

Thursday I get a letter saying I should arrange a delivery, I email them and tell them I have arrange delivery for next Monday and please check because the automated system is a bit crap.

At lunch time (just as I was going out) I notice a DHL van out side my place and DHL man on the doorstep. "Errr... I thought I arranged for this to be delivered on Monday?" He checks the parcel,
"Oh yeah, look it's got the 25th written on the side" he says pointing at the date written on the side.

Well I guess I can't complain because I did get my book... But If I had left a little earlier I'm betting, they would of said "No you only get 2 attempts of delivery then we send it back or you have to come and pick it up". Hmmm... Pick it up from some windswept  wasteland of a industrial estate, that when you leave you have to drive two junctions along the motorway in the wrong direction before you can turn around . And the whole round trip will take 4 hours... When you finally get home you check to see where the parcel was sent from you find it would only of taken an hour each way to pick the blinkin' thing up yourself.

Oh and talking of incompetence. I got a ticket while parking in a car park in Lewes last week. I couldn't be bothered with (nor could I fit in with their appeal time scale because I'm off the the US next month) so I sent them the ticket I had purchased and a cheque and told them they could either accept I did buy a ticket and return my cheque or cash the cheque. What have they done? Cashed the cheque and sent a receipt then the following day they write to tell me they will investigate further. I had better write to them and tell them not to expect any reply from me while I'm in the US.. Otherwise I just know I'll get one of those "You must comply with this order within 21 days" letters. I'll probably still get one but I'll be able to prove I sent them a letter explaining I'd be away.

Off to sort more boxes now.
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Comments:
[User Picture]From: sallypointzero
2007-06-21 09:25 am (UTC)
You should audition for Grumpy Old Men...I know I should DEFINITELY be on Grumpy Old Women
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[User Picture]From: markrimmell
2007-06-21 12:18 pm (UTC)
I wasn't always like this but experience as taught me what to expect. And one just becomes so weary of the whole inevitability of it all. You just know every time you call a company to explain that they've made a mistake that it will not be sorted out with one phone call. It will take a succession of calls and letters, each time having to explain the problem over and over again. I'm am sure there is a policy of deliberate corporate stupidity with the hope that most people will give up.

If the truth be told, it's the being grumpy that keeps me going.
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[User Picture]From: sallypointzero
2007-06-21 02:30 pm (UTC)
Carry on Grumping!...active criticism is the vanguard of our dwindling sanity!
(Reply) (Parent) (Thread)