Meanwhile the sorting office will "look into it".... whatever that means.
I thought I'd left all this nonsense behind moving out of a flat that had a confusing address, confusing for the illiterate and innumerate. To be fair, there it wasn't the postman who was a problem, it was the courier companies.
I wouldn't mind so much but this stuff today and the recent lost items weren't for me, it's a little awkward telling friends that have given me cash to order stuff on ebay for them "Sorry it didn't arrive." or "Sorry it arrived but it's been opened. Is it all there?". In some ways the latter of the two seems worse.