Mark Rimmell (markrimmell) wrote,
Mark Rimmell
markrimmell

I'm up bright and early to head up north... (well an hour north of the top part of the M25). Stopping in the wilds of North London to pick up Ian and Gemma. We're all off to a historic reenactment market. I'm after having some Victorian tailoring done.

In other news today(as they say on the radio)....

Looks as if my patience is going to be tested by another firm... Remember the DVD recorder farce? Now it's a faulty fan and light controller. Tried calling the firm yesterday and they were permanently engaged, sent message via their Web site, got a reply that they had emailed a RMA number to me. Why would anyone email to say they had sent an email? Needless to say the RMA email hasn't arrived and I envisage more farting around on the part of the company. Why do Why do companies do this? It's seems to be policy to be as crap as possible when dealing with faulty goods in the hope people will give up and stop trying to get a replacement. So they lose a customer and future profits.

I note I have never had any problems with US companies re returns. It's always sorted out with one email or one phone call. So new I have a new policy, if I have to make contact with a company more than three times about faulty goods I then demand my money back, as is my right under the The Sale of Goods Act 1979 (as amended), and the company gets black listed. Dell please take note I think I gave you 9 phone calls before you got the chop from my list of suppliers. So overclockers.co.uk have only one more message to go before it's game over for them... and I'm being generous because I'm not including the numerous times I tried phoning yesterday.
Subscribe

  • Second Bedroom Work Continues

    I'm looking forward to the day when I can return to this post and think to myself "I'm glad that's all finished". Maybe that…

  • Plastered.

    I have difficulty allowing others to work on my house. I find it very stressful getting tradespeople in. The usual conversation when discussing the…

  • Can sleep....

    This has always been a problem for me. Back in 2002 when I started this LJ thing, I was having problems with insomnia. I was just checking some old…

  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 0 comments